Guest Posts
I Buried my Best Friend Yesterday :: A Guest Post
Today’s guest post is from Brigid. Brigid is from a small Louisiana town. She is currently pursuing a graduate degree in Psychology. Passions of hers other than Psychology include creative writing, reading, playing Dungeons and Dragons, and bird-watching. She has a pet dachshund and a zebra finch. Brigid writes poetry, prose, and random thoughts at her blog, Scraps of Madness: http://scrapsofmadness.
Make sure you give Brigid your like at her facebook page, Brigid Mochroi – writer.
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Aimee
I buried my best friend yesterday. It was the hardest, most intense and exhausting experience of my life. I knew her since Kindergarten. She was the first friend I ever made. We grew up together. Our lives have been intertwined since we met. Her name was Aimee. She has influenced me more than I can even fathom. But I can pluck out her greatest lessons. And I want to share them with you.
Aimee was born with a kidney illness. She was not supposed to live past infancy. Then she was not supposed to live past childhood. But she defied the odds and made it 28 years. And no matter how sick she got, how bad off she was in the hospital now and then, she always bounced back. Yes, she would have moments where she got frustrated at her medical conditions, but she NEVER let any of her conditions define her. She pushed the limits.
I remember recently, when she was beginning dialysis 3 days a week, a big rock fest came into the town she was living in. She went to it and partied the whole time it was in town. That’s the kind of person she was. She never passed up an opportunity to have fun. And she never met a stranger. She made friends with everybody. Upon meeting her, most people had no idea of the health struggles she faced on a day to day basis. Her illness was something she had to deal with, but it was never who she was.
Aimee’s greatest lesson was in her example of how she made the best of any situation. She had a strength and resiliency that most of us can’t even imagine. She was fire and lightening. Full of pure energy, life, and love. And no matter what she was going through, she was always there for you if you needed anything. She lived to help people and would give you the shirt off her back if she thought you needed it more.
We always knew it was a possibility that she was destined for a shorter time on this earth than we would have liked. But we also understood that she was already defying the odds by having survived infancy and childhood. She focused on the present and on enjoying every moment she could. She and I only had the death conversation a handful of times in all these years. She would not talk about it for long. She did not like to waste time dwelling on things out of her control and she did not want to worry anyone else.
“I know my kidney could stop working any day. I know that I’m lucky I’ve made it this far. I know that I could die anytime. I don’t like to think about it, nobody likes to think about that kind of thing. But I’m here right now and I’m going to make the best of whatever time I have.” That was what she said to me. And that was as far as the discussion went.
She truly did live life exactly as she pleased. Grasping each moment with full awareness and making the absolute best of it. I think that inner strength was a large part of why she defied the odds.
She passed away suddenly in her sleep. The end did not come as we all feared it would. We all feared it would come after weeks of lingering in the hospital and hooked up to machines. We all feared it would be the end to a long drawn out suffering death process.
Yes, she had been in and out of the hospital a lot lately for various reasons, but she was functioning well. She had just been on several short vacations recently. She had just gotten engaged. Her mother and father told me they just saw her and she was her usual energetic and happy self.
She just went to bed one night during the happiest point in her life and slipped away in her sleep. And I think if she had been given the choice of going that way versus going the way we all feared, she would have chosen this. This was yet another blessing. Even in dying, she defied the odds and made the best out of a bad situation.
I hope that I have captured some degree of her shining example in this post. I hope that by posting this, her influence will be extended to those who never had the honor and pleasure of being part of her life. She lived to help people. And by writing this, I want to give her the chance to continue to help people.
We all agreed that instead of sending flowers to Aimee’s funeral we wanted to encourage everyone to donate to the National Kidney Foundation or the Ronald McDonald House in her name. I hope that some of you will be compelled to make a donation to help these causes. They were very important to her. If there is another cause that is of particular importance, then consider making a donation to whatever that may be. Aimee was all about helping people in whatever way possible. Another great lesson in life.
In conclusion, I want to share a lesson I have learned from this experience of loss. Losing someone close to you is the hardest pain you can imagine. But the pain comes from how close you were to that person and how much you loved them. Yet, you never regret the closeness. The things you regret are missed opportunities to see them, the times you put off calls or visits, or the things you had planned that never came about. You never regret loving as hard as you can.
Lift & Roll
Today’s guest post comes from Celeste Donohue. Celeste is a writer/comedian who lives in Los Angeles and is also the daughter of a 3rd generation funeral director. Her blog “Death To Hollywood” is about her life growing up in a funeral home and her current life in Hollywood.
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The rear entrance of the funeral home.
The way we brought the bodies in to the morgue was through the alley (SEE PHOTO to the right). There were big white doors (with brass door knobs of course) that would open wide enough to bring the stretcher in. For everyone else on our street, it was their garage. So technically, the morgue was in the garage that was connected to the basement. After the person was embalmed and dressed, we had a motorized lift to take the dead people up from the basement to the first floor. My dad told me that before it was a lift, it was an electronic chair for my grandfather to go upstairs after he had a stroke. Once my dad built the morgue in the basement he took the chair off and replaced it with a piece of wood that he could lay the bodies on.
That lift was fun. When I was really little my dad would let me ride it. I’d sit on it and he would turn the switch on and I’d start to go up the stairs. There was a light bulb on the other side of the steps that I used to pretend was the moon and I was an astronaut on my way up to the moon. Normal kid stuff, if you consider riding a lift for dead bodies normal.
The front of the Donohue Funeral Home
That lift was later replaced with another one that was much more elaborate and cool. The new one actually came up through the floor of the parlor so that the body would already be in the casket and ready for their big day. The other lift couldn’t have held a casket, just a body. Once everything was in place; flowers, etc. no one would know that the lift was underneath the casket.
One time the body came up through the floor, was in the casket and everything seemed fine until the leg of the stand underneath the casket collapsed. We were upstairs watching TV when we heard a loud thud followed by my dad yelling a string a curse words. That may have been one of the few times I heard him say “fuck,” except he yelled it. The leg collapsed, the casket fell and the body rolled out. Luckily this didn’t happen during a funeral, it happened while he was setting up, but the family was due there soon so my dad was freaking out. Naturally, we ran downstairs and the dead lady was in the middle of the floor.
Dead bodies aren’t really fit for moving around once they’re in the casket because they’re so stiff. The body was facing down and when my dad rolled her over, her hands were still folded. Can you picture that? It was funny because people who are alive are just the opposite. My dad wasn’t able to laugh about that one right away, but we did.
Of course, my dad and brother got her back into the casket and everything was fine after she had a slight touch up. The family never knew that their loved one had been face down in the middle of the floor in her fancy dress a couple hours before that. And that’s for the best because there really isn’t room for a lot of error when it comes to a funeral. People are so distraught they probably wouldn’t find it funny to watch a dead body roll out of a casket.
Even Funeral Directors Die
Today’s guest post comes from the innovative Jeff Staab. Jeff was a funeral director for 20 years; and eventually translated that experience to his entrepreneurial enterprise “Cremation Solutions”. Jeff has produced the fringe Personal Urns and has recently introduced the beautiful and innovative “Your Touch Portraits.” Jeff brings a creative spark to the funeral industry. Check out his line and give him a “Like” on Facebook.
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Sometimes during our lives, there are occasions when realizations hit us so suddenly and with such force that we’re left feeling dumbfounded. In one such instance, a funeral director friend was discussing a family’s loss with them when he came to the abrupt realization that he was terribly uncomfortable with the idea of his own mortality. He worried that as long as he held this discomfort, it would come across to the families he spoke with.
When he talks with the distraught families who have come to him for comfort and guidance, they will be able to sense, at least on some level, that he hasn’t even come to terms with his own mortality. How would he be able to help them? And what business does he have in providing them with advice in dealing with their loved one’s demise?
Turns out that many funeral directors have not made any of their own plans to die. I was at a recent presentation in a room of a hundred or so funeral directors and the presenter asked how many in the room had made their own pre-arrangements. Only a handful of hands went up! You would think that being reminded of death everyday would cause some insightful planning. Funeral directors deal with the subject of death for a living, but many of them are discomfited by talking about their own deaths.
Most often, people who are bothered by the thought of their mortality and haven’t considered what happens after death aren’t going to feel okay talking about it. Discuss it with your own loved ones, plan out your personal funeral or draw up a living will. When families come into your funeral home for guidance, ask them what they believe happens after death. Many will feel comfort and relief at discussing it with you. This can also help you be more compassionate and sensitive toward them while they’re planning their loved one’s funeral. In the end planning your own funeral can only help you relate to the families you serve every day.
Unfortunately, the topic of death is a taboo in modern society, particularly in the Western world. One may occasionally hear such things discussed briefly during religious services, but other than that, it’s something that we’re taught not to think or speak openly about. Regardless of this taboo, death is natural and it inevitably happens to everyone, so it’s good to consider the topic of your own death in order to help yourself, and therefore others, come to terms with it. Here are some of the things that you might want to consider.
Unease With Your Mortality
There are many reasons for being ill-at-ease with the idea of dying. Maybe you went through something traumatic and life-altering like an accident. Maybe death was never spoken of in your family. Perhaps, as is often the case, your particular faith paints death in a negative and fear-ridden light. Before you can accept the fact of your own mortality, it’s important to identify why you’re uncomfortable with it in the first place.
What Happens When You Die?
People fear what they don’t understand, and the topic of death is not immune from this fact. Most people fear dying because they feel uncertain about what happens afterward. Therefore, the most common reaction is to ignore the question entirely and resign yourself to crossing that bridge when you get to it. Although it may be uncomfortable or confusing, thinking about what happens after death can be excellent brain exercise. Ask your friends and loved ones what they think. This topic is also richly discussed both in books and online and can offer some helpful ideas and insights. Similarly, you can discuss it with a pastor or other religious advisor.
Are You Comfortable Speaking About Your Own Death?
When you have a set idea of what happens after your own death, you’ll be better equipped to handle losses in your own life as well as others. Individuals who have beliefs about what comes after are better able to cope with death than those who have no such beliefs. In many cases, the hardest part of dealing with the death of a friend or loved one is facing the unknown, so having some idea can make you feel less distraught.
Studies have shown that people who are unsure of how they view death may occasionally reject their current religious beliefs. In some cases, they’ll adopt an old set of beliefs or look for another form of spiritual guidance or teaching. Some of them may turn bitter and angry while others opt to live a life in service to others by volunteering and donating money, time, advice or assistance. The thing that all of these people have in common is that they’re seeking to make sense of death and find greater meaning in being alive.
After someone makes sense of a particular experience with death, either from a religious perspective or by assigning some other meaning to it, that person is usually able to move on. Many people who have personally dealt with such grief say that there are good things about it. They got through the experience, and after great contemplation on the frailty of life and what it means to them, they came out of it with a different way of looking at that life.
Home Funerals, What are they?
It’s strange how professional practices can reverse themselves.
Traditionally, in America, funerals have been held in the “parlour” of the deceased’s home. During the beginning decades of the twentieth century, the funeral business became more industrialized and funerals were moved to what we now call “Funeral Homes”, or “Funeral parlours.” Recently, however, there seems to be an interesting trending back toward “home funerals.”
This could be related to an evolution in understanding what the funeral is meant to accomplish for the grieving family. Having a funeral at a funeral home allows the director to take care of things for the family, but it also, by default, creates a disconnect between the funeral arrangements and their naturally occurring emotions.
In actuality, it causes a temporary shut-down of the grieving process for the length of time between the initial meeting with the funeral director and the post-reception gathering. This is not a bad thing—just the way it works.
On the other hand, with “home funerals,” the grieving process is allowed to progress uninterrupted. There is no unfamiliar setting for the funeral, no feeling that one has to put on a brave face in public. The family and friends are in their loved one’s home (or that of a close relative or friend), surrounded by familiar objects and memories. This fosters a feeling of security, so that it is safe to cry because everyone else understands, okay to laugh at funny memories, all right just to sit and take your time dealing with the loss. All this happens while the funeral director patiently talks the family through their tough decisions in the comfort of their own family room or at the kitchen table. The funeral director may even share meals and quiet time with the family. The developing familiarity and friendship prepares them to feel more comfortable during the funeral service itself.
Another benefit of home funerals is that schedules are much more relaxed for everyone. Home funerals are actually a two or three day experience, because many of the preparatory tasks ordinarily handled at the funeral home are done at the family’s home; the funeral director simply drops by the house when matters need to be tended to. Grieving cannot be rushed, so this new type of funeral offers a more personalized approach. Unlike funeral parlors which close at a set hour, with “home funerals,” people can sit with the deceased all night if they want or need to. No one will tell them that they have to leave.
Home funerals meet the needs of a growing percentage of grieving families. They are obviously not practical for large gatherings, so they will probably never become the norm—but it is comforting to know that they are an option.
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Today’s guest post comes the hard working, creative entrepreneur, Matthew White. Matthew graduated from Cambridge in 2002 majoring in English after which he traveled Central America, Australia and South East Asia. While abroad he gained an abundance of cultural experience and also taught English in various places. He worked for Life Trends Magazine as the creative director from 2008-2009.
Since then, he has been working on developing resources to help grieving families, which resulted in opening the website funeralparlour.com which currently specializes in obituary templates and their complete customizations. He plans on broadening the scope of this website in the near future. Give him your “like” on his Facebook page.
Battling Burnout: How Funeral Directors Find Peace in the Midst Of Chaos
(This article was originally published in the October issue of The Director. Written for ASD – Answering Service for Directors by Jessica Fowler. Used by permission.
We — at the Wilde Funeral Home — daily use the answering services of ASD; and our customers, no matter how distraught when they call, are always met with a professional and caring voice.)
Funeral Director Thomas Gale counts ceiling tiles. Each one represents another moment in his life to remember not to take for granted. For nearly 20 years, Gale has been a funeral director at Currie Funeral Home in Kilmarnock, VA, and has learned how to balance his professional and personal life after his own brush with mortality.
Gale remembers lying immobile in a hospital bed during a heart procedure several years ago, his only outlet the ceiling tiles above him. When he counts them now, it is to remind him to take regular breaks, set time aside for hobbies and accept assistance from others.
“We take better care of our cars than we take care of ourselves,” Gale says. “If you see a blinking red light in your car, you’re going to pull off the road to get it serviced. Yet, we have warning signs go off in our lives all the time, but we keep driving until we have a major crash.”
A funeral home operates on a constant, 24-hour rotation that never sleeps. On a daily basis, funeral directors must deal with economic, operational and emotional stress, as well as the demands of providing compassion to the bereaved. In Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today’s Families, author Dr. Alan Wolfelt outlines the symptoms of what he calls “funeral director fatigue syndrome.” Known generally as “compassion fatigue”, this syndrome is common among caregivers who focus solely on others without practicing self-care, leading to destructive behaviors. Some common symptoms include:
*Exhaustion and loss of energy
*Irritability and impatience
*Cynicism and detachment
*Physical complaints and depression
*Isolation from others
While the admirable goal of helping bereaved families may alone seem to justify emotional sacrifices, ultimately we are not helping others effectively when we ignore what we are experiencing within ourselves,” Wolfelt says. “Emotional overload, circumstances surrounding death and caring about the bereaved will unavoidably result in times of funeral director fatigue syndrome.”
Dramatically changing these behavior patterns and adopting positive, healthy habits help these symptoms diminish overtime. While it can be easy for funeral directors to get swept up in the workload, it is often considerably more difficult to allocate free time for leisure. Here are some tips from directors and experts on how to defeat feelings of funeral director burnout:
Family Matters
According to Tim O’Brien, author of A Season for Healing – A Reason for Hope: The Grief & Mourning Guide and Journal, funeral professionals must maintain a near-constant demeanor of strength and self-possession, rarely displaying their emotions.
“Those characteristics are exactly why they need to take time for themselves and practice sound stress management techniques,” O’Brien says. “Yes, they do have to show outward composure and be the steady hand in public. However, they can and should have private time for exploring and expressing emotions. The alternative is often premature death.”
In a recent article for The Director, O’Brien cited irregular hours, interpersonal relationships with employees, limited free time and the often-depressing environment that grief can create as some of the main reasons directors experience compassion fatigue. However, finding a way to strike a balance between professional and personal isn’t as simple for small town funeral homes where the two categories are often one and the same.
Director Stephen Hall grew up in the funeral home business and has worked at the family owned and operated Trefz & Bowser Funeral Home in Hummelstown, PA since he was 12 years old. As an experienced director living in a small town, it is often difficult for Hall to step away from his numerous responsibilities but he has found that the nature of the job offers its own share of rewards as well.
“When my kids were younger, if there was a slow day at the funeral home I was free to attend activities at school because I set my own schedule,” Hall says.
The fine line between personal and professional has always been especially faint for Funeral Director Derek Krentz. He resides at the Gardner Funeral Home in White Salmon, WA with his wife Dominique, also a director, and their children. While Krentz rarely takes vacations, he feels fortunate to work side by side with his wife and still function as a family.
“Its not on common for the kids to do their homework while we’re working. Very often we’re folding memorial folders and laundry at the same time in the middle of the living room floor,” Krentz says. “We rarely go anywhere more than an hour away. You just learn to enjoy being at home.”
Embrace Technological Solutions
In the past, funeral professionals would remain near their firm’s telephone at all times to secure new business and provide families with assistance day or night. Many firms still operate with skeletal staffs, employing only a handful of full-time employees to share the workload. However, in the past decade, new technology and services have emerged that cater to the funeral home industry and help directors conduct business more efficiently.
“With new technology, we’re no longer tethered to a physical location anymore,” Hall says. “Pagers and cell phones have given us the freedom to run our business practically from anywhere.”
Improvements in telecommunications have allowed directors to remain available to families anytime they step out of the office. Whenever Hall has to step out of the office, either for a few minutes or for the evening, he forwards his phone lines to a funeral home exclusive answering service that records detailed messages and contacts Hall for any urgent or first calls.
“When ASD (Answering Service for Directors) came around it was a god send because their people know the profession. All of our calls are screened so we only have to address important concerns right away. ASD can field a lot of the questions that would have been another phone call for me to make,” Hall says. “Now that they have broadened out with the web connection I can log in to see the activity and if there is anything that needs to be addressed immediately.”
Other organizations work to decrease the time consumed by daily tasks at the funeral home. Life insurance assignment companies expedite insurance payments that can otherwise take months for funeral homes to receive. Many funeral professionals rely on removal services to transport decedents after office hours. Software companies have adopted new technology to speed up the process of death certificate filing, obituary placement, and much more.
Yet there is a still a slight stigma associated with modern funeral home practices and some multi-generational and small town firms continue to employ an older business model based on 24/7 availability. Many funeral home owners avoid hiring extra help or seeking assistance from other companies in an effort to provide families with a more personal touch.
“I’m not that computer savvy so I just prefer sitting down with a family while they’re making arrangements and write it down rather than type it into a computer,” Krentz says. “I just find it more personable.”
As President of the Association of Independent Funeral Homes of Virginia and a director in a small, tight-knit community, Gale knows first hand the pressure placed on directors to uphold traditional values. It is the reason why he still sometimes counts the ceiling tiles above his desk—to remember to never ignore his own needs or take his life for granted.
“I remember the old regime of remaining available all the time,” Gale says. “While you still have to be available, you don’t have to do it all alone.”
Care For Yourself So You Can Care For Others
According to O’Brien, funeral professionals are highly likely to develop compassion fatigue without “professional detachment, a positive attitude in the midst of an apparent negative atmosphere, regular personal time and good dietary, sleep and exercise habits.”
Every person needs an outlet: an activity they enjoy that should never feel like work. For funeral professionals, it is essential to seize any opportunity for personal enjoyment, even if only for a few hours.
“I don’t get away a lot but I’ve learned that when things are slow, go fishing, because you don’t know when the phone is going to ring again,” Krentz says.
Like Kretz, Gale is also an avid fisherman and finds the peace and serenity of being out on the water help him restore his state of mind and return to the funeral home with a clearer perspective. He also believes that surrounding yourself with other community members is invaluable to never losing sight of the reason you do your work.
According to Gale, “You’ll become a better person, a better funeral director and just a better over all servant to the people around you if you can care for yourself.”
A change of scenery is also a vital ingredient for maintaining a balanced lifestyle. Apart from the time spent away, physical space acts as a barrier between the mind and the stress agent, in this case, the funeral home office. No one can consistently give 100 percent day in and day out. Regular breaks provide the rest necessary to renew motivation for returning to work.
Last year, Gale took a vacation to spend time with his family in Virginia Beach, VA. For the first time ever, he wanted to free his mind and pretend for one straight week that the funeral home did not exist. At first, the time apart was excruciating. He spent the first 24 hours fighting the urge to check his messages, unable to break decade-old habits of remaining on top of all business, no matter the time or day.
Eventually, he was able to settle in and truly enjoy his break.
“Even the greatest of engines can’t run all of the time without being serviced,” Gale says.
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Jessica Fowler is a freelance writer and Public Relations Specialist for ASD – Answering Service for Director where she has answered calls for funeral homes for more than 8 years. Jessica earned her Degree in Journalism from Temple University in Philadelphia, PA and has written articles for The Director, Mortuary Management and American Funeral Director in addition to local travel publications. She can be reached at jess.fowler@myasd.com.
